Support
Different demands necessitate different solutions. For this reason, we offer you custom service level agreements (SLA) which are specifically geared to the character of your IT system. Our hotline is always available to help you with any technical problems.
1 st Level Support
- Answers user questions pertaining to use of software
- Support take up of error messages
2 nd Level Support
- 1 st level support
- Error classification
- Forwarding of errors and statistical report back to client
3 rd Level Support
- 1 st and 2 nd level support
- Coordination and monitoring of hardware and software vendors
- Specification of maintenance contracts within the scope of the SLA
All issues and their solutions are transparently processed in an online system. We give you access to this system so that you can track the fulfillment of your requests and view the regularly-based status reports yourself.
